Privacy Policy

This policy applies when you visit trueaesthetics.com, submit a form, request a consultation, create or use an account, apply to become a provider, purchase a product or membership, or otherwise interact with True Aesthetics or TrueTox online.

Depending on how you use the site, we may collect:

• Contact information, such as your name, email address, phone number, city, state, preferred appointment details, and messages you submit.
• Account and clinic information, including login details, clinic profile details, provider applications, and authorized staff information.
• Membership and transaction information needed to manage TrueTox membership, purchases, subscriptions, benefits, and payment status. Payment card details are processed by our payment provider rather than stored directly by us.
• Communications and preferences, including inquiries, support requests, marketing choices, and SMS consent status.
• Technical and usage information, such as IP address, browser and device type, approximate location, referring pages, pages viewed, and interactions with the site.

We use information to:

• Operate, maintain, personalize, and improve the site and its services.
• Respond to inquiries and route consultation requests to the independently owned clinic you select.
• Create and manage accounts, provider applications, clinic listings, memberships, purchases, subscriptions, and related communications.
• Verify membership status and make eligible membership benefits available at participating providers.
• Provide customer support, administrative notices, security messages, and marketing communications consistent with your choices.
• Understand site performance, measure communications and advertising, prevent misuse, and comply with legal obligations.

We may share information with:

• The independently owned clinic you choose, so that clinic can respond to your request or verify an eligible benefit.
• Service providers that support hosting, authentication, payments, email, messaging, analytics, customer communication, and site operations on our behalf.
• Professional advisers, government authorities, or other parties when reasonably necessary to comply with law, protect rights and safety, or complete a business transaction.

We do not sell personal information.

The site may use essential cookies for functionality and security, along with analytics and advertising technologies that help us understand site use and measure communications. You can control cookies through your browser settings, although disabling essential cookies may affect site functionality.

If you provide contact information and consent to communications, we may send messages related to inquiries, accounts, purchases, memberships, reminders, updates, or promotions, according to the choices presented when you sign up. You may unsubscribe from marketing emails using the link in the message. You may opt out of text messages by replying STOP; message and data rates may apply. Consent to marketing messages is not a condition of receiving care from an independent provider.

We retain personal information for as long as reasonably needed to provide the requested service, maintain an active account or membership, meet legal and operational obligations, resolve disputes, and enforce agreements. We use reasonable administrative and technical safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed completely secure.

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information, or to object to or restrict certain uses. You may also withdraw consent where processing relies on consent. We may need to verify your identity before completing a request, and some information may be retained where required by law.

This site and its services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information, please contact us so we can review and address the request.

We may update this policy as our services or legal obligations change. The revised policy will appear on this page with an updated date. Material changes may also be communicated through the site or directly to active account holders when appropriate.

For privacy questions or requests, contact: